Support Centre - Long Distance
Find answers to most common questions encountered using our services, and guides to troubleshooting some tougher problems.
G3 Telecom Advantages
No Catches or Strings Attached
- No Hidden Fees
There are no hidden fees, no network charges, no connection fees, no end of call charges, no minimum call lengths, etc.
- No Contracts
You are not bound to any contract for any term of service and you may cancel your service anytime. However, by using our service you are bound to the terms and conditions of our service.
- No Monthly Fees or Minimums
There are no monthly fees or minimums. You only pay for the minutes you use.
- Money Back Guarantee
If you're not satisfied with our service, call our customer service and we will gladly refund your remaining balance, no questions asked.
Convenient and Easy to Use
- Calling Card Provided
If you would like to use the service from outside your home or when you travel, call our customer service representative. You will receive a calling card in the mail within two weeks of your order.
- Monitor Your Call Details Online
You can view your account balance and call details on our website 24/7. This is updated on a daily basis so you will have up-to-date information on your account.
- Convenience of Speed Dial
You can set up to 10 numbers on you speed dial list so you don't have to dial long numbers. Once your speed dial numbers are set up, you simply dial our access number and enter the speed dial position (1 to 10) plus the # key. That's it!
- Use from Your Home, Business or Cell Phone
Using From Your Business
Unlike other long distance companies, we do not charge higher rates for business customers. You will get the same low rates for home or business.
Using From Your Cell Phone
Avoid paying the high long distance charges that most cell providers charge. You can use our services from your cell phone and enjoy the SAME LOW long distance rates 24/7. If you plan on using it often - you can program the access number as a speed dial in your cell phone. You will still be charged your usual air time and any roaming charges (if outside your regular coverage area) by your cellular service provider.
- SmartDialer for Your SmartPhone
The G3 SmartDialer is a free mobile application that you can download to your iPhone, BlackBerry or Android device. It lets you to make low rate long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs.
Click here to view our Long Distance Service Agreement.