G3 Telecom's home phone service
"Equipment" or "Devices" means the equipment provided to you by G3 for the purpose of providing and facilitating the Services. Equipment includes, but is not limited to IP Phones, Power over Ethernet switches, modems and routers.
"G3 Telecom" (G3) means any and all of G3 Telecom Inc., G3 Telecom Services Inc, G3 Telecom USA Inc., and its subsidiaries, affiliates, agents and/or licensors.
"Services" refers to G3's Home Phone service.
"You", "you", "Your" or "your" means the subscriber to any Services including any person, firm, corporation or other entity that utilizes the Services.
By use of the Service, you acknowledge having read and understood these Terms and Conditions.
2. Term and Termination
Service is either offered on a month to month basis, or for a term agreed upon activation of the service by G3. Any subsequent terms will renew automatically on a monthly basis unless You give G3 notice of non-renewal at least thirty (30) days before the end of the term.
3. Use of Services and Responsibility for Charges
You may use the Services and Equipment for any purpose, provided that you do so in compliance with all applicable laws and regulatory requirements in Canada and/or United States or the law governing the locality where You are using the Equipment. G3 in its sole discretion reserves the right to terminate the Service immediately and without advance notice if G3, in its sole discretion, believes that You have violate this clause. You are responsible for paying all charges for the Services, including all monthly fees, and related services made via your telephones or telecommunications systems. If You subscribe to other Services offered by G3 you will be governed by the Terms and Conditions for that specific Service.
Fair Use Policy
Unusually high usage of the Service attributable to individual Accounts may impair G3’s ability to provide the Services and/or indicate misuse of the Services. Accordingly, your use of the Services is subject to reasonable use limitations. For all Unlimited Plans, reasonable use means that your use of the Service does not materially impair G3’s ability to provide the Service to other users. For all “unlimited” Service Plans, reasonable use means that your use of the Service does not exceed 3,000 minutes per month. Except where prohibited by law, G3 reserves the right to immediately disconnect, suspend or modify your Service if your use of the Service violates or it is determined by G3 that your use of the Service violates this reasonable use policy.
4. Acceptable Use
If you subscribe to any of the Unlimited Long Distance Plans, you may not use the Services for anything other than normal residential use. You may not resell the Services or use for commercial purposes, or receive any charge of benefit for the use of the Services. You may not share or transfer your Services without G3's express consent.
The equipment and/or devices provided to you is the property of G3 and provided to you until such time as you cease to obtain Home Phone services from G3 or until G3 requires the return of the equipment for any reason. The equipment is provided to you for use solely in connection with services. You will use the equipment for its intended use and will keep the equipment clean, and in good repair. You will be fully responsible for any and all damages, which may occur to the equipment during your use of G3 services. You will return equipment to G3 within 7-days after you cease using G3 services at your expense. If the equipment is not received by G3 within 7-days after you cease using G3 services, G3 will automatically charge you the cost to replace the equipment without further notice. Further you agree not to decline the charges with your financial institution for the replacement of the equipment.
6. Charges and Payment Charges
The term of the service is on a monthly basis, unless an express term was agreed to upon sign up of the services. If You do not want to have the Service(s) for the term agreed upon, you will be billed the difference between the cost of the services based on a monthly term and any discount pricing received by You for entering into a longer term for the Service(s).
G3 reserves the right to examine your credit record and to require a deposit or other security, including payment by credit card, before it provides, continues, or reinstates Services to you. By subscribing to the Services, you authorize G3 to investigate your creditworthiness and agree, from time to time, to provide appropriate authorizations and financial information as G3 may reasonably request for this purpose.
9. Number Portability
Number porting is subject to G3's number porting policy.
10. Service Limitations
Please be advised you MUST inform G3 Telecom if you move any or all of your phones. It is imperative that G3 Telecom has the correct location for all of your VoIP phones. If you need to update your address information, please send an email with your name and telephone number for the phone you are moving and the updated address to firstname.lastname@example.org. Please be advised these changes may take up to 48 hours.
11. G3's Right to Refuse to Provide Services
G3 may at its sole discretion refuse to provide Services to you without notice and without any direct or indirect liability where: G3 has reason to believe the account will be use for fraud or illegal purposes.
12. Service Interruption
G3 may interrupt your Services at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required.
13. G3's Liability
14. Your Liability
You agree to indemnify and hold harmless G3 against all claims, including fees and expenses of counsel, resulting from your use (or the use by others with your explicit or implicit consent) of the Services, your codes, facilities or equipment, which causes direct or indirect damage or harm to another party or to the property of another. You must not use, in any manner or circumstances whatsoever, G3's, trade-marks, trade names, logos or designs, and you have no authority to act on behalf of any of these companies.
15. Suspension or Termination of Services by G3
Without incurring any liability whatsoever, G3 may immediately suspend or terminate any or all of the Services where you:
16. Your Right to Cancel
G3 permits you to cancel your Services at any time by contacting G3's Customer Service. You will be responsible for all charges incurred up to the effective cancellation date, which may be later than the requested cancellation date due to administrative requirements. Further if you have entered into a term with G3 for Your Services other than a monthly term, further charges may apply, see paragraph (6) above. G3 is not required to pay You any refunds for partial month service.
17. Changes, Modifications or Termination of Plans or Plan Features
Without incurring liability, G3 may at any time and without notice to you, change, modify or terminate any plan or plan features, in whole or in part (including the rates or charges). In the event of any such change or modification, you will be responsible for paying all charges incurred for the use of such Services despite the change or modification, both before and after the date thereof. In the event of a termination of a plan or plan feature, you will be responsible for paying all charges incurred up to the applicable termination date.
18. Customer Confidentiality
Unless you consent in writing, or disclosure is pursuant to a legal power, all information kept by G3 about you, other than your name, address and telephone number, is confidential and may not be disclosed by G3 to anyone other than:
20. Customer Service
You may contact our Customer Service for information, inquiries or concerns regarding the Services, or other G3 services or products, your account or any other matter relating to G3, seven days a week, at 416-499-2121 or 1-888-556-5849. You may also write to G3 at:G3 Telecom Corp.
21. General Terms of Service
These General Terms of Service are binding upon you and on G3 and are subject to change from time to time. You cannot assign or transfer your rights or obligations under these General Terms of Service without G3's prior written consent. These General Terms of Service shall be governed by the laws of the province of Ontario. These General Terms of Service are available in French at your request. Les présentes Conditions générales sont disponibles en français sur demande.