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Our customer service is available 7 days a week from 8:00 AM - 1:00 AM EST. Send an email, call us, or choose a service below:
At G3 Telecom, our first priority is to find a fair and timely solution for our customers. If you have a concern, you may talk to one of our customer care experts at 1-888-556-5849 (Canada) or 1-866-935-9218 (USA). If our customer care team has been unable to resolve your complaint satisfactorily, a Customer Service Manager will be pleased to assist you. We always strive to respond within one (1) business day.
Contact our Customer Care
Most problems can be resolved quickly and easily by speaking with a Customer Service Representative. Our customer care experts will make every effort to resolve your concern efficiently and professionally. If your issue warrants a trouble ticket to be opened, please expect a response within 24 hours.
Speak with our Manager
If our customer care team was not able to provide you with the appropriate assistance, please ask to speak directly with the Manager, who has the authority to resolve the majority of problems that arise.
Contact the CCTS
If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-16871.