CDN: 1 855 323 4343     USA: 1 866 935 9218

CANADA: 1 855 323 4343

USA: 1 866 935 9218

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We're here 24/7 to help you out when you need it.

Contact G3 customer care

Our customer service is available 7 days a week from 8:00 AM - 1:00 AM EST. Send an email, call us, or choose a service below:

Long distance service

Long Distance

Home phone service

Home Phone

At G3 Telecom, our first priority is to find a fair and timely solution for our customers. If you have a concern, you may talk to one of our customer care experts at 1-888-556-5849 (Canada) or 1-866-935-9218 (USA). If our customer care team has been unable to resolve your complaint satisfactorily, a Customer Service Manager will be pleased to assist you. We always strive to respond within one (1) business day.

Contact our Customer Care

Most problems can be resolved quickly and easily by speaking with a Customer Service Representative. Our customer care experts will make every effort to resolve your concern efficiently and professionally. If your issue warrants a trouble ticket to be opened, please expect a response within 24 hours.

USA: 1-866-935-9218

Canada: 1-888-556-5849

Speak with our Manager

If our customer care team was not able to provide you with the appropriate assistance, please ask to speak directly with the Manager, who has the authority to resolve the majority of problems that arise.

Contact the CCTS

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-16871.

See what people are saying about us

Don't just take our word for it, let our customers do the talking!

Actual Google users talking about our long distance, global roaming SIM card, home phone service, plans and pricing.


"I use G3 Telecom for my USA phone - always get good service and and assistance, very easy to manage my account, and low prices; like to keep my US number year round, easy to do with 6 monthly renewal; thank you G3 Telecom"


"I am using g3 telecom long distance service since past 8 years. It's excellent. I use it from my home phone, cell phone and from any phone anywhere from U.S. and Canada. Connection is fast efficient and good sound quality. Operator service also competent and courteous."


"I have used G3 for 2 years now and find them great. I have used the service in the UK, France, Belgium, Spain, Germany and the USA, and of course at home in Canada with never a problem. I have always found the customer service to be excellent, and will on my return from Arizona be switching my home phone to G3 from Shaw."

For over 10 years, we have been providing quality service to satisfied customers. We're accredited with the Better Business Bureau where we work hard to maintain an A+ rating.

Better Business Bureau accredited business