Diwali 2018
CDN: 1 855 323 4343     USA: 1 866 935 9218

CANADA: 1 855 323 4343

USA: 1 866 935 9218

 
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Long Distance Support

Find solutions fast - we're here 24/7 to help you out when you need it.

9 items
  • How do I recharge or add money to my G3 account?

    For a quick recharge or to contact customer service, simply following these 3 easy steps:

    1. Dial your normal access number.
    2. Press * once you are prompted for the phone number.
    3. Follow the voice prompts and select your recharge option.

    You may still also recharge by logging into your G3 account at www.g3telecom.com, or by using our automated recharge system at 416-499-2121 or 1-888-556-5849.

    Why not sign up for Auto Recharge? Our system will automatically add money to your account when your balance is low so you don't worry about adding funds to your account.

    Call our customer service at 416-499-2121 or 1-888-556-5849 (Canada) / 1-866-935-9218 (USA) to sign up. It's so easy and convenient!

  • What are the different payment options?

    You can pay by Visa, MasterCard or American Express.

    Customers on PREPAID plans may also pay by Interac, cash or cheque.

    MONTHLY BILLED customers may also pay by Pre-Authorized Payment (PAP).

  • Is it safe to use my credit card on your website?

    Yes, it is perfectly safe. Our website is a secure site as we employ the latest encryption technology.

    Furthermore, we have met the latest and strictest Payment Card Industry compliance programs to keep your information secure. Click on the logo below to see Certificate of Compliance.

  • How do I see my call details on the website?

    You can view your statement and call details on our website 24 hours a day. This is updated on a daily basis so you will have up-to-date information on your account.

    1. Log on to your account.
    2. From your long distance account type, click on "Account Statement."
  • How do I set up online access to my account?

    When you activate online access to your account, you can:

    • Add funds to your account
    • See your call details
    • See your account history - Payments, referrals, Free G3 Minutes, etc.
    • Manage your speed dial list

    To activate your account, click here. Select an option below and follow the prompts:

    If you have NO EMAIL and NO SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • Provide zip or postal code and last 4 digits of credit card on file with us.
    • Once your identity is verified, create new username.
    • Create new password. Reconfirm password.

    If you have an EMAIL and SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • Provide secret word (if you forget your secret word, we will send you an email with link to create your new username and password).
    • Once your identity is verified, create new username.
    • Create new password. Reconfirm password.

    If you have EMAIL but NO SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • We will send you an email with link to create your new username and password.

    If you have NO EMAIL but have SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • Provide secret word (if you forget your secret word, call customer service for online activation).
  • How do I reset my password?

    To reset your password, click here. Select an option below and follow the prompts:

    If you have NO EMAIL and NO SECRET WORD on file with us:

    • Call our customer service.

    If you have EMAIL and SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • Provide secret word (if you forget your secret word, we will send you an email with link to reset your password).
    • Once your identity is verified, create new password.
    • Retype your password to confirm.

    If you have EMAIL but NO SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • We will send you an email with link to reset your password.

    If you have NO EMAIL but have SECRET WORD on file with us:

    • Provide phone number (registered with G3).
    • Provide secret word (if you forget your secret word, call customer service).
  • Where can I view my Pay As You Go (prepaid) bill?

    You can view your statement and call details on our website 24 hours a day. This is updated on a daily basis so you will have up-to-date information on your account. Paper billing option is available for a minimal charge of $1.99 per month.

  • How do you bill for your monthly plans (including One Cent Per Minute plans)?

    Your billing cycle begins on the day you sign up for our service. Your payment method is charged automatically on the same day each month and will include taxes.

    • There are no overages - once you exceed your allotted monthly minutes, you will have to add funds to your account to be able to continue using our long distance service until your next billing cycle refreshes.
    • Your billing date will fall on the same day each month. Some exceptions may apply if it falls on Days 29, 30 or 31, as the number of days vary from month to month.
See what people are saying about us

Don't just take our word for it, let our customers do the talking!

Actual Google users talking about our long distance, global roaming SIM card, home phone service, plans and pricing.

 

"I use G3 Telecom for my USA phone - always get good service and and assistance, very easy to manage my account, and low prices; like to keep my US number year round, easy to do with 6 monthly renewal; thank you G3 Telecom"

 

"I am using g3 telecom long distance service since past 8 years. It's excellent. I use it from my home phone, cell phone and from any phone anywhere from U.S. and Canada. Connection is fast efficient and good sound quality. Operator service also competent and courteous."

 

"I have used G3 for 2 years now and find them great. I have used the service in the UK, France, Belgium, Spain, Germany and the USA, and of course at home in Canada with never a problem. I have always found the customer service to be excellent, and will on my return from Arizona be switching my home phone to G3 from Shaw."

For over 10 years, we have been providing quality service to satisfied customers. We're accredited with the Better Business Bureau where we work hard to maintain an A+ rating.

Better Business Bureau accredited business