Support Centre - G3 SmartDialer Mobile App

What is the G3 SmartDialer and how does it work?

The G3 SmartDialer is a free mobile application that you can download to your smartphone. It allows you to make low rate long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs.

With just a click, the application dials your long distance number and launches the G3 service, where your call will then be routed to the G3 Network and allow you to save on expensive long distance charges from your cellular provider.

How do I download the SmartDialer application?

There are four easy ways you can download the G3 SmartDialer:

OPTION 1: From the official Android Market

OPTION 2: Scan the QR Code below

How to download using the QR code:

1. Launch any QRC reader.
2. Hold your Android device up to the code and wait a few moments.
3. Once taken to the G3 app product details page within Android Market, click to install.

*Some QR code reader applications are available for free download at the Android Market. However, you may be charged a per download fee if you select a paid reader app.

OPTION 3: From the G3 Website

When downloading from our website, you must 'allow third-party application installation' to download the G3 SmartDialer.

1. On your Android device, open the Applications menu and click on the Settings application.
2. Select 'Applications' from the Settings menu and make sure that 'Unknown Sources' is checked (you can change this setting back after the current installation is complete).
   
   
   I. Allow install of non-Market applications.
   
   
3. Go to our download page, and enter your email (must be accessible via your Android device) or mobile number.
4. Once you receive our email or SMS, click on the link provided to download the G3 SmartDialer.
5. Once the download is complete, open the 'Notifications list' (by clicking on the arrow) on your Android device, or return to the home screen and pull down on the Status bar (at the top of the screen) to see the list of newly-downloaded files.
6. Click on the G3 Mobile file name.
7. To install the application, just click on the install button at the bottom of the screen.

OPTION 3: From the G3 Mobile Website

Click here

What is a QR Code?

A QR Code (Quick Response Code) is a two-dimensional bar code specifically designed to be quickly and accurately read by low-resolution cameras on mobile devices. You can easily download the G3 SmartDialer to your device by doing the following:

1. Launch any QRC reader.
2. Hold your Android device up to the code and wait a few moments.
3. Once taken to the G3 app product details page within Android Market, click to install.

*Some QR code reader applications are available for free download at the Android Market. However, you may be charged a per download fee if you select a paid reader app.

Who is the SmartDialer ideal for?

The SmartDialer is perfect for everyone who calls long distance from their smartphone. The application makes it very easy and convenient to make long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs. You can save on expensive long distance charges from your cellular provider with G3 Telecom's low long distance rates.

• Free to download
• No dialing of access numbers
• No contracts required
• Same low long distance rates 24/7
• No hidden fees

How is the SmartDialer different from the way I normally call long distance on my cell phone?

The G3 SmartDialer saves you the hassle of having to dial access numbers, PINs. With just a click, you can select a destination number directly from your contact list, address book, phone screen or email view. It's that simple. Plus, you avoid paying high long distance charges from your cell phone provider.

How do I use it for the first time?

1. Once installed, launch the G3 App.
2. Enter your mobile number, e-mail, and PIN (if applicable). Click on Update Profile.
3. Save your changes and you are ready.

II. Enter your number, email and PIN (if applicable).

When to Enter Your PIN

If you have a G3 SmartCard, you may enter the PIN found at the back of the card. This will let you use whatever minutes you have on the card instead of your regular G3 account (if you have one). Leave this portion blank if you do not have a G3 SmartCard.

How do I dial my calls?

From your Android mobile device:

1. To start using the service, launch the G3 SmartDialer application.
2. Select a contact from your contacts list, or enter the phone number you wish to call.

From your Android tablet:

1. To start using the service, launch the G3 SmartDialer application.
2. Go to the Settings, and set Call Type to either "VoIP WiFi" or "VoIP Data."
3. Go back to Settings, and click Done.
4. Select a contact from your contacts list, or enter the phone number you wish to call.

*You must have WiFi or 3G connectivity on your Android tablet to be able to use the G3 app.

Important Reminder:

When the SmartDialer app is dialing a destination number, users will not be able to hear a key tone as Android does not provide this feature. Although you will hear nothing during this process, the SmartDialer will be in fact dialing in the background.

How do I make sure all my long distance are routed through the G3 SmartDialer?

To ensure that you are using the G3 service every time you call long distance, always remember to launch the G3 SmartDialer app first before dialing or selecting a number from your contact list.

You should also be able to hear our automated voice prompt announce your account balance after you dial your long distance number.

Can I use the G3 SmartDialer on my Android tablet?

Absolutely! But remember that you must have WiFi or 3G connectivity on your Android tablet to be able to use the G3 app.

From your Android tablet:

1. To start using the service, launch the G3 SmartDialer application.
2. Go to the Settings, and set Call Type to either "VoIP WiFi" or "VoIP Data."
3. Go back to Settings, and click Done.
4. Select a contact from your contacts list, or enter the phone number you wish to call.

How often do I need to update my profile?

You will only need to update your profile when you first use the application and whenever you travel outside your location.

How should I set my call type?

There are three (3) types of call settings you can use when calling via the G3 SmartDialer:

• Dial Through - uses a local access number
• VoIP WiFi - uses WiFi connectivity
• VoIP Data - uses 3G connectivity / data

Dial Through

This default setting is determined by the G3 service or plan you are subscribed in. The G3 app dials your outgoing call and routes it through the G3 network.

This option is only available for Android mobile phones.

VoIP WiFi

Using VoIP WiFi lets you call without using your regular data plan. When choosing VoIP WiFi, ensure that your mobile is actually connected to a WiFi network, otherwise it will count towards you data plan.

This option is available for Android mobile phones and tablets (with WiFi connectivity).

To call using VoIP WiFi:

1. Go to Settings.
2. Select Call Type and choose VoIP WiFi.
3. Go back to Settings and click Done.

VoIP Data

Using VoIP Data will count towards your regular data plan. You may want to disable 3G VoIP Data calls when traveling to avoid expensive data roaming charges.

This option is available for Android mobile phones and tablets (with 3G/data plan).

To call using VoIP Data:

1. Go to Settings.
2. Select Call Type and choose VoIP Data.
3. Go back to Settings and click Done.

What is a Pause Code?

Pause codes are automated and carrier-specific codes that are used to instruct the receiving system to pause before entering the numbers that follow them in a dialing sequence. Most common pause codes are "p", "," (comma) and ";" (semicolon).

The majority of Android phones use "," (comma) to pause when dialing, but a few Androids use "p" (small p). If the SmartDialer should fail to dial any number, try changing the default Pause Code setting on the application. You may need to update the automated pause code to one that is specific or appropriate for your phone model.

What is Chat?

Coming soon!

When should I enter a PIN?

If you have a G3 SmartCard, you may enter the PIN found at the back of the card. This will let you use whatever minutes you have on the card instead of your regular G3 account (if you have one).

Leave this portion blank if you do not have a G3 SmartCard.

What is a Location ID?

By default, it is the first 7 digits of your mobile phone number including Country Code. The access number is based on your Location ID. If you change your Location ID and select 'Update Profile,' the access number will also change according to your new Location ID.

When you Travel

Change your Location ID whenever you travel outside your city or state to ensure that the access number(s) you will be using is local to your area.

For example, if you are traveling to Toronto, you can change your location ID to '1416567':

1416 - Country code + Toronto area code

567 - first three digits of your mobile number (or any 3-digit numbers will do)

Click on 'Update Profile' to edit your Location ID. After entering your new Location ID, click on 'Update Profile' again to retrieve your new local access numbers.