Upgrade your home phone services by using the internet and SWIFT modern technology with its integrated virtual receptionist. It’s not only cheap* but will make your home phone experience better with a home phone that is also your business phone and your personal phone with great features like Call forwarding, One number for all, Virtual receptionist, Voice recognition and a mobile app that lets you use your home phone number on the go. It’s also super easy to keep your existing number and get set up. It’s a no brainer!
Meet your new sidekick
Businesses accomplish more
Safe voice access
Your office communications anywhere
G3 offers either prepaid or monthly billing options with our long distance plans. You don't have to switch your existing long distance carrier to be able to use this service. We will give you an access number from your city and set up the phone numbers you wish to register with G3. There are no PIN numbers to enter!
Our long distance services are available all across Canada and the USA with the exception of:
Absolutely. If you would like to use our service from outside your home or when you travel within North America (Canada/USA), simply use your PIN and dial our toll-free numbers (applicable surcharge will apply).
Yes, you can use our services from your cell phone. You will still be charged your usual air time and any roaming charges (if outside your regular coverage area) by your service provider. Our plan is great for cell phone use because you avoid paying the high long distance charges that most cell providers charge. If you plan on using it often - you can program the access number as a speed dial in your cell phone.
You may call long distance from a payphone using our toll-free numbers. An applicable surcharge will apply.
All calls are charged by the minute. For example, if your call lasts for 6 minutes and 30 seconds, it will then be billed at 7 minutes.
Special country code terminations are international toll numbers assigned to certain institutions in different destinations such as government institutions, banks, hospitals, universities, army bases, etc. A higher rate may apply to any of these destinations.
G3's Pay As You Go long distance is a dial-in service. This means that you don't have to switch your existing long distance carrier to use this service.
Auto Recharge is a service provided to our customers that allows us to automatically recharge your account, once your account is at $5 or lower, for an approved amount of money. With Auto Recharge, the advantage is you don't have to phone us or go on the website to keep adding funds to your account. Our system will automatically add money to your account when your balance is low.
You can set up to 10 numbers on you speed dial list. This can be done by logging into your account and choosing "Manage my Speed Dial List" or by calling our customer service.
We set up a primary phone number and up to two (2) secondary phone numbers from which you will have access to our service. Dial our 7-digit access numbers (from your city) or the toll-free number, followed by the long distance number (with all area codes) you wish to call. There is NO PIN required to dial.
Simply fill out our application form, either online or call our customer service at 416-499-2121 or 1-888-556-5849 (Canada) or 1-866-935-9218 (USA).
There are no overages for any of our monthly plans so once you use up your allotted minutes, you will not be able to call unless you have an existing prepaid balance with us. In this case, you will be automatically switched to using your regular prepaid balance once you expend all of your monthly bundle minutes.
At G3 Telecom, our first priority is giving our customers excellent service. If you have a concern, you may talk to one of our customer care experts at 1-888-556-5849 (Canada) or 1-866-935-9218 (USA).
If our customer care team has been unable to resolve your complaint satisfactorily, a Customer Service Manager will be pleased to assist you. We always strive to respond within one (1) business day.
If you are not satisfied with the resolution of your complaint after following our escalation process above, you can refer your complaint to the CCTS.
If you are a resident of New York state, the Department of Public Service (DPS) provides a variety of services to protect and assist utility customers. Its Office of Consumer Services assists consumers in resolving disputes with utilities. If you have a complaint about your service, you must try and resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, DPS may be able to help you.
To learn more about DPS, you may visit its website at http://www.dps.ny.gov/complaints or call from anywhere in the Continental DPS HELPLINE (800-342-3377)
"I use G3 Telecom for my USA phone - always get good service and and assistance, very easy to manage my account, and low prices; like to keep my US number year round, easy to do with 6 monthly renewal; thank you G3 Telecom"
Joan Palermo
"I am using g3 telecom long distance service since past 8 years. It's excellent. I use it from my home phone, cell phone and from any phone anywhere from U.S. and Canada. Connection is fast efficient and good sound quality. Operator service also competent and courteous."
Vinod Lodhiya
"I have used G3 for 2 years now and find them great. I have used the service in the UK, France, Belgium, Spain, Germany and the USA, and of course at home in Canada with never a problem. I have always found the customer service to be excellent, and will on my return from Arizona be switching my home phone to G3 from Shaw."
Jerry Pullen
